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layanan prima

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Apapun Kondisinya, Tampilan Harus Baik

September 13, 2013By
Hingga hari kedua Pelatihan Pengembangan Standar Layanan Penerima Tamu bagi tenaga kependidikan Universitas Negeri Semarang (Unnes), antusiasme peserta ternyata tak juga berkurang. Lebih-lebih ketika sampai pada praktik, termasuk praktik kecantikan. “Apapun kondisi kita, tampilkan yang terbaik di mata umum. Mulai dari ujung rambut hingga ujung kaki,” kata Bonita D Sampurno, pakar kepribadian dan Direktur Yayasan...
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PR II: Layani Tamu dengan Senang Hati

September 12, 2013By
Semua tamu yang datang ke Universitas Negeri Semarang (Unnes) harus dilayani dengan ramah, sopan, dan menyenangkan. Baik itu tamu yang datang langsung maupun melalui telepon. Pembantu Rektor Bidang Administrasi Umum (PR II) Dr Wahyono menyampaikan itu saat memberi pengarahan pada Pelatihan Pengembangan Standar Layanan Penerima Tamu, Rabu (11/9) di rektorat kampus Sekaran. Pelatihan diikuti 70...
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Rektor: Maksimalkan Pelayanan Prima

September 2, 2013By
Implementasi pelayanan prima semakin digalakkan Universitas Negeri Semarang (Unnes). Setelah meraih juara I Layanan Publik Bidang Pendidikan Se-Indonesia, Unnes dipercaya mewakili Kemdikbud untuk bertanding dengan kementerian lain. Untuk menghadapi lomba tingkat nasional itu, tentu dituntut berbagai kesiapan elemen penting yang terkait dan dilakukan selain evaluasi dan perbaikan. Untuk mewujudkan itu, tak pelak di acara apel...
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Tasyakuran, Layanan Prima untuk Semua

August 27, 2013By
Mewujudkan rasa syukur atas prestasi sebagai Juara I layanan publik bidang pendidikan se-Indonesia, Universitas Negeri Semarang (Unnes) dengan janji dan moto layanan ““Layanan Prima Untuk Semua” menggelar tasyakuran di gedung Rektorat lantai I, Selasa (27/8). Acara ini melibatkan jajaran pimpinan Unnes, staf di gedung Perpustakaan, Rektorat, dan IT, tak terkecuali satpam, cleaning service, dan perwakilan...
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Inilah Delapan Paradigma Baru Layanan Prima

August 26, 2013By
Penghargaan yang diraih Universitas Negeri Semarang (Unnes) sebagai juara I layanan prima bidang pendidikan harus terealisasi dalam pelayanan di lapangan. Paradigma lama pelayanan harus diganti dengan  paradigma baru. Sekretaris Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M) Unnes Prof Dr Totok Sumaryanto F MPd menyampaikan delapan paradigma baru itu saat memimpin apel pagi, Senin (26/8). Pertama,...
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Unnes Jalani Penilaian Layanan Prima

July 25, 2012By
Universitas Negeri Semarang (Unnes) tengah menjalani penilaian Kinerja  Unit Pelayanan Publik. Penilaian dilakukan oleh sebuah tim dari Kementerian Pendidikan dan Kebudayaan, Rabu (25/7), di kampus Sekaran. Tim yang terdiri atas Dr Linda, Muroqib SH, dan Aryo SKom  diterima oleh Rektor Prof Sudijono Sastroatmodjo bersama para pembantu rektor, dekan, ketua lembaga, ketua badan, ketua unit pelaksana...
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Berikan Layanan Prima untuk Semua

June 23, 2012By
Semua elemen pelayanan Universitas Negeri Semarang (Unnes) merupakan sorot pandang bagi khalayak untuk menilai Unnes sebagai universitas negeri yang sedang berkembang pesat. Oleh sebab itu, semua komponen yang terlibat secara langsung maupun tidak langsung harus mampu berupaya mewujudkan layanan prima yang tidak hanya ditujukan pada mahasiswa dan dosen, tapi juga bagi orang tua mahasiswa dan...
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PR III: Jaga Layanan di Titik Senyuman

October 10, 2011By
Keberhasilan Universitas Negeri Semarang (Unnes) memperoleh rekomendasi untuk segera mendapatkan sertifikat ISO 9001:2008 dan IWA 2:2007, pekan lalu, mestinya sejajar dengan upaya menjaga layanan prima. Salah satunya dengan tetap tersenyum ketika memberikan layanan kepada siapa pun. “Jangan malah mbesengut, mbethuthut, atau njegadhul ketika melayani siapa saja. Sebaliknya, tersenyumlah. Di samping membuat orang orang lain senang,...
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