Semarang, October 20, 2025 – The Business and Asset Optimization Agency (BOAB) of Universitas Negeri Semarang (UNNES) recently held a Service Excellent Training at the Entrepreneurship Building, specifically in the Cendana Room, 3rd Floor. The event, conducted on Tuesday, September 30, 2025, aimed to improve the quality of service and professionalism among BOAB UNNES staff members.
The training, which ran from 08:00 a.m. to 04:00 p.m., featured Gangga Sitaliari, Area Operations & Service Manager of Bank Syariah Indonesia (BSI) for Semarang City, as the main speaker. This event was also held as part of the long-standing collaboration between BOAB UNNES and Bank Syariah Indonesia (BSI).
In his presentation, Gangga emphasized that excellent service is not merely about being polite and friendly, but also about understanding the needs of service users, responding promptly, and maintaining consistency in upholding service quality standards.
The training was attended by employees from various units under BOAB UNNES. Participants showed great enthusiasm throughout the sessions, which included both lectures and interactive discussions. Interestingly, attendees were also encouraged to identify daily service challenges and develop practical solutions that could be applied in their respective work environments.
In his opening remarks, the Head of BOAB UNNES stated that this training serves as a concrete step toward enhancing the quality of administrative services at UNNES.
“We want to ensure that all employees possess the mindset and skills aligned with the principles of excellent service. In this way, UNNES’s image as a leading and conservation-minded university can be reflected through the quality of its services,” he explained.
Through this training, it is expected that all BOAB UNNES staff will be able to internalize and implement the values of service excellence and professionalism in their daily work.
Writer: Abian Hilmi Hidayat
